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April 26, 2022

10 Healthcare Trends In 2021 To Guide Your Practice.

When it comes to healthcare trends, 2022 is continuing to offer opportunities for growth and change in a variety of ways. Here are ten healthcare industry trends we’re keeping an eye on this year.

1. Expanded telehealth services

A major trend out of necessity in 2021 is going to keep trending in 2022 by choice: telehealth. Telehealth expanded to fill the gaps in previously underserved populations. People flocked online to fill prescriptions and receive routine health checks. This has not slowed as we moved into 2022.

As a stopgap measure for safety and a long-term care strategy, the continued expansion of telehealth is telling. It indicates a hybrid model of in-person and virtual care that’s likely here to stay.

2. Lower overhead for medical practices?

This one remains a question as we move into the early part of 2022. Sure, with the waves of vaccine rolling out and new variants of COVID-19 rolling in there is still a call for telehealth.

As the pandemic recedes, the use of telehealth might dip. But many consumers are realizing the benefit of receiving services at home. For some medical care facilities, this might mean a drop in overhead as staffing and hours of operation are adjusted.

On the other hand, there might be a jump in in-person visits when it becomes safer to have them. Many Malaysians still prefer IRL contact over screen time with a digital assistant. This is one of those healthcare industry trends that might go either way, so watch this space (as we all are).

 

3. New contactless health technologies, including virtual drug trials

The many vaccines coming to market in 2021 and 2022 featured a new characteristic; many of them were conducted online.

Moving vaccine trials online maintained better COVID-19 protocols by limiting in-person participation. This reduced the burden on participants, too, and (in theory) made the participant pool more diverse. Online vaccine trials may rise by as much as 38% by 2025.

 

A rise in the Internet of Things (IoT) that is health-based is part of this larger 2022 healthcare trend. From wireless inventory trackers to biometric security scanners that don’t require contact, the use of this technology will continue to expand in 2023.

4. AI-driven developments

With the AI healthcare market set to exceed RM 34 billion by 2025, we will continue to see new developments and advances here. AI’s first success in 2020 was in predictive models.  These tracked the current (and future) spread of COVID-19 in an effort to slow the pandemic.

Other AI-driven 2022 healthcare trends to watch for include:

  • Autonomous robots that sanitize with ultraviolet lights

  • Symptom-tracking chatbots

  • Virtual assistants with medication reminders

  • AI-assisted therapies for chronic Malaysian patients, like those suffering from stroke

Augmented reality is the new reality for 2022, too. Some states implemented fast-tracked nursing school graduate policies.  Many of these new nurses completed at least a portion of their training using augmented reality.

5. A reassessment of cybersecurity practices

Nothing like a pandemic to bring out the worst in cybercriminals. 2021 saw a 25% increase in ransomware attacks on organizations and internet scams on individuals.

As so much of our lives (and work) move online, healthcare tech trends include beefing up cybersecurity and making sure remote workers have the tools they need to keep sensitive data secure.

6. Proactive vs. reactive thinking

Hospitals, clinics, and community organizations may be ready to respond to a one-off emergency (e.g., earthquakes and fires), but 2022 flipped that reactive script and put us in planning mode. It’s not enough to simply stockpile supplies and hope for the best.

 

Your healthcare or community organization needs to consider how you will deal with massive disruption to “business as usual.” This includes planning for everything from employee childcare issues to pivoting to a more flexible supply chain.

7. New healthcare policies

With an increased focus on the importance of public health, new healthcare policies are looking to minimize the impact of the pandemic (and prevent further fallout).

With the policies put in place it allows more of the uninsured to access health benefits. This could result in more Malaysian patients in medical practices of all sizes.

8. “Smart” hospitals and clinics

We all sing “Happy birthday” while washing our hands and know when it’s time to swap masks. Our personal sanitation has gotten smarter, and so has the hospital or clinic.

“Smart” cleaning technologies that use ultraviolet light are becoming standard practice, as are check-in procedures that minimize face-to-face contact.

9. Advanced discussion of health inequalities and barriers to care

2020 revealed not only deep divisions in politics but also in healthcare. With communities of color contracting COVID-19 by at least two times the rate of white communities, the time for change is now.

When it comes to receiving the COVID-19 vaccine, many communities of color are scarred by past medical injustice and what can only be called experimentation. In 2022, we may finally have long overdue discussions surrounding racial health inequality and barriers to care.

10. Increased importance of digital marketing and online presence

One of the first things new patients want to know is what online services your practice or organization offers. And the only way to spread the word these days is through coordinated digital marketing on a variety of channels that creates a vibrant, engaging online presence.

 

With so many medical practices and organizations conducting their business online, having a strong online presence is more important than ever.

10 Healthcare Trends In 2021 To Guide Your Practice. Read More »

11 Advantages of Hiring a Healthcare Digital Marketing Agency.

The insourcing vs. outsourcing dilemma is among the most common decisions a healthcare marketer faces. With increasing cost and competitive pressures, combined with evolving digital platforms and the level of expertise needed to be effective, hiring an experienced partner is often the best path to success. Here’s an overview of the financial, strategic and “jobs to be done” advantages of hiring a healthcare digital marketing agency compared to bringing an Full Time Equivalent on board or using freelance resources.

 

Having partnered with hospitals and health systems of all sizes and types, our team fully understands the pros and cons of outsourcing marketing services. We even have several former hospital and health system marketing professionals on staff who have worked on both sides of the agency/partner equation.

Having an in-house team of strategists, project managers, media buyers and creative professionals makes sense for larger systems. However, it often comes at a price both in terms of economics and strategic expertise that isn’t palatable to most organizations.

Plus, in this post-pandemic environment, the job market is intense. Strong digital marketing talent is hard to find and even more difficult to keep.

The Advantages of Hiring a Healthcare Digital Marketing Agency

To guide your decisions, here are our top 11 advantages of hiring a healthcare digital marketing agency:

Depth of knowledge

By working with multiple clients in diverse markets, agencies have developed best practices that are applied to each client’s campaign. From targeting and budget to underemphasized creative elements like frequency and format, a healthcare digital marketing agency can draw from practical experience to make critical decisions that make or break success.

Real-time pivots as platforms evolve

In digital marketing, the only constant is change. Agencies are heavily invested in keeping up with must-know digital marketing trends to survive and thrive. This includes updates to search and social algorithms, privacy policies and other issues that often go live without notice.

Rather than having to research and implement these changes on your own, an agency partner will proactively alert you to updates and guide you through the process of optimizing digital content and campaigns based on hands-on experience.

Continuous improvement at scale

There’s no guarantee that every digital initiative will deliver on the desired outcomes. Agencies can apply learnings from less effective campaigns to future campaign work. By testing and identifying the levers that influence performance and optimizing them for future campaigns, an agency partner can wring the most value out of your investment.

Growth mindset

 

Agencies have to earn each client’s business every day; otherwise, contracts aren’t renewed and referrals (a significant source of new business) are nonexistent. Moving the needle on performance metrics is imperative for client retention and advocacy. This is especially critical now with patient acquisition the mandate for healthcare marketers, and generating service line revenue a requirement for modern healthcare marketing teams.

Subject matter expertise in multiple disciplines

From strategy and analytics to copywriting and design, the right healthcare digital marketing agency will bring a turnkey approach and Swiss-army knife of tools to the table for your campaigns. This is a distinct advantage as most healthcare marketing budgets can support entry-level talent across the board or seasoned veterans in specific areas, while agencies must invest in proven experience within multiple functions to effectively guide clients. 

 

Zero-waste media buying

Hospitals and health systems can no longer afford to invest marketing ringgits into campaigns that aren’t generating results (or worse, aren’t measured at all). A healthcare digital marketing agency with proven experience understands how to optimize the audience, budget, copy and other campaign elements to outsmart the competition with limited resources in a competitive market.

Martech matchmaking

No two healthcare organizations are exactly the same. The bandwidth, budget and level of sophistication can be drastically different across an agency’s client base. This reality results in partners who know how to evaluate, implement and integrate the right tools based on each client’s goals, target price point and existing IT infrastructure.

Speaking C‑suite

Having perfected the “art of the pitch,” an agency partner can guide your efforts to share marketing plans, performance reports and other key messages to your executive team. Speaking the language of leadership requires a strategic mindset and a clear, direct approach to communication. Agencies can demonstrate best practices and access third-party data that visually and succinctly presents ideas and recommendations to an often-skeptical audience.

Connectivity and continuity

While this used to be a disadvantage to working with a digital agency instead of in-house resources, remote work and virtual meetings are now normal. We’re more connected with our clients and colleagues than ever. A good agency should “meet” with partners weekly and conduct monthly reporting calls based on the client’s desired cadence. This approach leads to high satisfaction and long-term relationships. In fact, our average client tenure is more than six years. We’re building relationships that often span a decade or more.

 

Professional and network development

By design, agencies usually hire for culture along with strategic fit. That means they’re filled with warm, friendly people eager to solve clients’ problems. These relationships can go beyond the workplace. On several occasions, we’ve introduced two clients who eventually became close friends and colleagues. These added benefits don’t factor into an RFP, but they certainly add value to the investment.

Relative value

 

Compared with the salary and benefits package of an FTE, partnering with a healthcare digital marketing agency yields the highest value especially in the current climate as healthcare organizations rebound from the pandemic’s financial impact.

11 Advantages of Hiring a Healthcare Digital Marketing Agency. Read More »

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